kerlo

Delete your Kerlo account

From the app

This is the fastest route. Open Kerlo, then Profile, then Privacy, then Delete my account. You are asked to confirm twice. Deletion takes effect immediately.

Without the app

If you no longer have access to the app, write to privacy@kerlo.app from your account's email address, with the subject "Account deletion". We verify your identity and complete the request within thirty days at most.

What is deleted

• Your account and profile, including household member profiles.
• Your policies, your confirmed coverage and the documents you uploaded.
• Your care, reimbursements and estimates, which are kept only on your phone: they are erased with the local database. Without the app, uninstall it to erase them; we never have access to them.
• The local database on your device and your session.

What is kept, and why

• Accounting records tied to a subscription, for the statutory retention period.
• Our host's encrypted backups, until they expire automatically within 7 days.
• Technical logs containing no content from your documents.

Your subscription

Deleting your account does not cancel your subscription, which is managed by Apple or Google. Cancel it in your App Store or Google Play account settings, otherwise it keeps renewing.

Export before you go

From Profile then Privacy, you can download an archive containing all of your data and your documents. Do it before deleting: deletion is final.